Shipping & Returns

Shipping

Shipping is free on orders of $59 and over, one time or subscription. Under $59, standard shipping is $7, shown in your cart before checkout.

You'll get a tracking link by email as soon as your order is on its way. Within the US, most orders arrive within 3 to 7 business days.

We currently ship within the United States only. If you're outside the US, email us at care@ivarospet.com and we'll let you know when that changes.

Subscription shipments

Your next jar ships on the schedule you chose at checkout: every 1, 2, or 3 months. Shipping is free on orders of $59 and over, one time or subscription. Under $59, standard shipping is $7. We email you before each one, and you can pause, skip, or cancel from your account page at any time without contacting us. Your renewal price and next ship date are shown in your account and in every order confirmation.

Need to change the address or the timing? Update it in your account before the shipment date and his next jar shows up where and when you want it.

If a renewal shipped before you cancelled, it's covered by the same 30 day guarantee as every other order.

Damaged, missing, or wrong items

If anything arrives damaged or isn't what you ordered, email care@ivarospet.com within 14 days of delivery with your order number and a photo of the item and the packaging. We'll replace it or refund it, your choice.

Changed your mind

If your order hasn't shipped yet, email us and we'll cancel it and refund you in full. If it has shipped, it's covered by our 30 day guarantee below.

Returns

Every order is covered by our 30 day guarantee, even if the jar is empty. If Ivaros isn't the right fit for your dog, email us within 30 days of delivery and we'll refund the product price once the jar is returned. The full terms are on our Our Guarantee page.

Questions

Email care@ivarospet.com. We reply within one business day.