Terms of Service

Ivaros LLC | IvarosPet.com

Effective date: [MONTH DAY, 2026]

Last updated: [MONTH DAY, 2026]

PLEASE READ THESE TERMS CAREFULLY. SECTION 17 CONTAINS A BINDING ARBITRATION AGREEMENT AND CLASS ACTION WAIVER THAT AFFECTS HOW DISPUTES BETWEEN YOU AND IVAROS ARE RESOLVED. YOU MAY OPT OUT OF ARBITRATION WITHIN 30 DAYS AS DESCRIBED IN SECTION 17.9.

Contents: Part A: Terms of Service | Part B: Subscription Terms | Part C: Refund and Returns Policy | Part D: Shipping Policy | Part E: Reviews and Testimonials Policy | Part F: Mobile Messaging Terms

Part A: Terms of Service

1. Who we are and what these Terms cover

These Terms of Service and Store Policies ("Terms") are a legal agreement between you and Ivaros LLC, a South Dakota limited liability company with its principal place of business at 3916 N. Potsdam Ave #4118, Sioux Falls, South Dakota 57104 ("Ivaros," "we," "us," or "our"). They govern your access to and use of the website located at ivarospet.com, any related pages, mobile experiences, email and text programs, customer accounts, and any products or services we offer through them (together, the "Site" and the "Services").

By accessing the Site, creating an account, joining our email or text programs, or placing an order, you agree to these Terms, including the Subscription Terms (Part B), Refund and Returns Policy (Part C), Shipping Policy (Part D), and Reviews and Testimonials Policy (Part E) below, our Privacy Policy, and, if you enroll in text messaging, the Mobile Messaging Terms (Part F). Each of those policies is incorporated into these Terms by reference. If you do not agree, do not use the Site or purchase from us.

2. Eligibility

You must be at least 18 years old and able to form a binding contract to purchase from us or create an account. The Site is intended for residents of the United States. We ship only to addresses in the United States (see Section 6). If you access the Site from outside the United States, you do so on your own initiative and are responsible for compliance with local laws; we do not direct our products or Services to persons located outside the United States.

3. Our products are for dogs

Ivaros products are supplements formulated for dogs. They are not for human consumption and are not intended for any other animal. Keep out of reach of children. Our products are not intended to diagnose, treat, cure, or prevent any disease. They are not a substitute for veterinary care. If your dog is pregnant, nursing, intended for breeding, taking medication, or has a diagnosed health condition, consult your veterinarian before use. If your dog's condition worsens or does not improve, stop use and consult your veterinarian. Always follow the feeding directions on the label. Individual results vary.

Nothing on the Site, including blog posts, FAQs, emails, product descriptions, chat responses, or customer reviews, is veterinary advice, and no veterinarian client patient relationship is created by your use of the Site.

4. Accounts

You may browse and purchase as a guest or create an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately at care@ivarospet.com if you suspect unauthorized use. We may suspend or close accounts that violate these Terms or that we reasonably believe are fraudulent.

5. Orders, pricing, and payment

Offer and acceptance. Your order is an offer to buy. Our order confirmation email acknowledges receipt of your offer; our acceptance occurs when we ship. We may refuse or cancel any order for any lawful reason, including suspected fraud, resale, pricing or listing errors, or product unavailability. If we cancel after charging you, we will refund the charge.

Pricing. All prices are in US dollars. Prices, promotions, and product availability may change without notice, but changes will not affect orders we have already accepted, except as described in the Subscription Terms. We try to display accurate information, but errors occur. If a product is listed at an incorrect price, we may cancel the order and notify you.

Taxes and shipping. Applicable sales tax is calculated at checkout based on the shipping address. Shipping charges, if any, are shown before you complete checkout and described in our Shipping Policy.

Payment. You authorize us and our payment processors to charge your selected payment method for the total shown at checkout, including any recurring charges you enroll in under the Subscription Terms. You represent that you are authorized to use the payment method. If a payment fails, we may retry it, and we may suspend shipment until payment succeeds.

Promotions and discount codes. Promotional codes are for personal use, are not transferable, cannot be exchanged for cash, may be limited to one per customer or household, may not be combined unless we say so, and are subject to the specific terms disclosed with the offer. We may cancel a code or an order if we believe a code is being misused.

6. Shipping and risk of loss

We ship only within the United States (including, where indicated at checkout, Alaska, Hawaii, and APO/FPO addresses). Delivery estimates are estimates, not guarantees. Title and risk of loss pass to you when we hand the package to the carrier, except that we will work with you in good faith on packages that are confirmed lost or damaged in transit as described in our Shipping Policy. You are responsible for providing an accurate shipping address.

7. Subscriptions (automatic renewal)

If you choose a "Subscribe & Save" option, you are enrolling in an automatically renewing subscription. The renewal price, frequency, how to cancel, and other material terms are described in our Subscription Terms (Part B), which are part of these Terms. In summary: your payment method will be charged at the interval you select until you cancel; you can cancel at any time, online, through your account portal or by emailing care@ivarospet.com, and cancellation takes effect for shipments that have not yet been processed; we will send you the terms of your subscription in your order acknowledgment and a reminder at least once a year; and we will notify you before any price increase.

8. Returns, refunds, and our 30 Day Guarantee

Our return and refund rules, including the 30 Day Guarantee, are set out in the Refund and Returns Policy (Part C). Nothing in these Terms limits any refund or remedy that you cannot waive under applicable law.

9. Intellectual property and limited license

The Site and everything on it, including text, graphics, logos, product names, formula descriptions, photographs, video, audio, page designs, and software, are owned by or licensed to Ivaros and are protected by copyright, trademark, and other laws. "Ivaros" and our logos are trademarks of Ivaros LLC. We grant you a limited, revocable, non exclusive, non transferable license to access and use the Site for personal, non commercial shopping. You may not copy, scrape, frame, reproduce, modify, distribute, or create derivative works from the Site or its content without our written permission, and you may not use any automated means (bots, crawlers, scrapers) to access the Site except for search engine indexing under our robots.txt.

10. Your content: reviews, photos, questions, and messages

What you grant us. When you submit reviews, ratings, questions, comments, photos, videos, testimonials, survey answers, chat messages, social media content that you tag with our brand or hashtags, or other material ("Your Content"), you grant Ivaros a worldwide, royalty free, perpetual, irrevocable, sublicensable license to use, reproduce, edit for length or clarity, display, distribute, and create derivative works from Your Content in any media for operating, marketing, and improving our business. You waive any moral rights to the extent permitted by law. You may ask us to remove a review you posted by emailing care@ivarospet.com, and we will remove it from the Site, although it may persist in third party caches or in materials already published.

What you promise. You represent that Your Content is your own, is accurate, reflects your honest opinion and actual experience, does not infringe anyone's rights, does not contain another person's personal information without their permission, and is not unlawful, defamatory, obscene, or harassing. You will not submit a review of a product you have not actually used, submit reviews in exchange for undisclosed compensation, or submit reviews on behalf of a competitor.

How we handle reviews. We publish customer reviews through a third party review platform. We do not publish fake reviews, and we do not suppress reviews because they are negative. Our moderation rules are set out in our Reviews and Testimonials Policy (Part E). If you receive a discount, loyalty points, free product, or any other incentive in connection with a review, we require that the review be labeled as incentivized.

11. Loyalty and referral programs

Our loyalty and referral programs are optional and are governed by the program terms displayed when you enroll and by our Notice of Financial Incentive. Points have no cash value, are not transferable, and may expire or be adjusted as described in the program terms. We may modify or end a program on reasonable notice. Fraud, abuse, self referral, or fake accounts void points and rewards.

12. Communications from us

By creating an account or placing an order, you agree that we may send you transactional emails (order confirmations, shipping updates, subscription acknowledgments and reminders, account notices). Marketing emails require your consent and you may unsubscribe at any time using the link in any message. Text messaging requires separate, express written consent and is governed by our Mobile Messaging Terms; consent to receive texts is never a condition of purchase.

13. Live chat and website interaction technologies

Our Site may use live chat, chatbots, session replay and heatmapping tools, analytics, and advertising pixels operated by us and by third party service providers. These tools may record how you interact with our pages and the contents of chat conversations. We describe them, name the providers, and explain your choices in our Privacy Policy and Cookie and Tracking Policy. By continuing to use the Site after accepting our cookie banner, or by using the chat feature after seeing the notice displayed in the chat window, you consent to this recording and to the sharing of that information with the service providers identified in those policies. If you do not consent, do not use the chat feature and decline non essential cookies in the banner.

14. Prohibited conduct

You agree not to: (a) use the Site for any unlawful purpose or in violation of these Terms; (b) purchase products for resale without our written authorization; (c) attempt to gain unauthorized access to any part of the Site, other accounts, or our systems; (d) interfere with the Site's operation, including through malware, denial of service, or excessive automated requests; (e) misrepresent your identity or affiliation; (f) exploit pricing errors, promotions, referral or loyalty programs, or guarantees in bad faith; or (g) use our name, marks, or content to imply endorsement or to advertise other products.

15. Disclaimers of warranties

EXCEPT FOR THE EXPRESS 30 DAY GUARANTEE IN OUR REFUND AND RETURNS POLICY AND ANY WARRANTY THAT CANNOT BE DISCLAIMED UNDER APPLICABLE LAW, THE SITE, THE SERVICES, AND THE PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," AND IVAROS DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR FREE, OR SECURE, OR THAT ANY PRODUCT WILL PRODUCE A PARTICULAR RESULT FOR YOUR DOG. SOME STATES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO SOME OF THESE LIMITATIONS MAY NOT APPLY TO YOU.

16. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IVAROS AND ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, CONTRACTORS, SUPPLIERS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOSS OF DATA, OR LOSS OF GOODWILL, ARISING OUT OF OR RELATED TO THE SITE, THE SERVICES, THESE TERMS, OR THE PRODUCTS, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SITE, THE SERVICES, OR THE PRODUCTS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE PRODUCTS GIVING RISE TO THE CLAIM IN THE 12 MONTHS BEFORE THE CLAIM AROSE, OR (B) ONE HUNDRED US DOLLARS ($100).

THESE LIMITATIONS DO NOT APPLY TO LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW, INCLUDING LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY A DEFECTIVE PRODUCT WHERE SUCH LIABILITY MAY NOT BE LIMITED, OR FOR FRAUD OR WILLFUL MISCONDUCT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN DAMAGES, SO SOME OF THESE LIMITATIONS MAY NOT APPLY TO YOU.

17. Dispute resolution: binding arbitration and class action waiver

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU AND IVAROS TO RESOLVE MOST DISPUTES THROUGH BINDING INDIVIDUAL ARBITRATION RATHER THAN IN COURT, AND IT WAIVES THE RIGHT TO BRING OR PARTICIPATE IN A CLASS ACTION.

17.1 Scope. This Section applies to any dispute, claim, or controversy between you and Ivaros (including our affiliates, and each of our respective members, officers, employees, agents, and service providers) arising out of or relating to these Terms, the Site, the Services, our products, our marketing (including emails, texts, and advertising), or our collection, use, or sharing of information about you, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and whether the claim arose before or after you agreed to these Terms (each, a "Dispute"). It does not cover the excluded claims in Section 17.3.

17.2 Informal resolution first. Before starting arbitration or any permitted court action, the party raising the Dispute must send the other a written Notice of Dispute. Send yours to Ivaros LLC, Attn: Legal, 3916 N. Potsdam Ave #4118, Sioux Falls, SD 57104, with a copy to legal@ivarospet.com. We will send ours to the email and mailing address on your account or order. The Notice must include the claimant's name, mailing address, and email; the order number or account email; a description of the Dispute; and the specific relief sought. Within 60 days after the Notice is received, you and we will make a good faith effort to resolve the Dispute, which will include at least one live telephone or video conference between you (with your counsel, if any) and a representative of Ivaros if either side requests one. All applicable statutes of limitation and filing fee deadlines are tolled during this 60 day period. Completing this process is a condition to starting arbitration or litigation, and an arbitrator or court may dismiss or stay a filing made without it.

17.3 Excluded claims. Either party may (a) bring an individual claim in small claims court in a court of competent jurisdiction, as long as the matter stays in that court and proceeds only on an individual basis; (b) seek injunctive or other equitable relief in court to stop unauthorized use or abuse of the Site or infringement of intellectual property rights; and (c) bring a claim that applicable law does not permit to be arbitrated. Claims for public injunctive relief under California law, if any, are addressed in Section 17.7.

17.4 Arbitration. Any Dispute not resolved informally will be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules and, where applicable, its Mass Arbitration Supplementary Rules, as modified by this Section. The rules are available at www.adr.org. The Federal Arbitration Act (9 U.S.C. § 1 et seq.) governs the interpretation and enforcement of this Section. The arbitrator, and not any court, has exclusive authority to resolve all disputes about the interpretation, applicability, enforceability, or scope of this arbitration agreement, except that a court will decide (a) whether an agreement to arbitrate was formed between you and Ivaros, (b) the enforceability of the class action waiver in Section 17.6, and (c) any challenge under Section 17.8 (mass arbitration). The arbitrator may award the same individual relief that a court could award, must follow these Terms and applicable law, and will issue a reasoned written decision.

17.5 Fees, location, and procedure. Payment of filing, administration, and arbitrator fees is governed by the AAA rules. If those rules require you to pay a filing fee that exceeds the cost of filing in small claims court, we will pay the difference, and if you cannot afford the fee and ask us, we will pay it for you unless the arbitrator finds your claim frivolous. Arbitration will take place in the county where you live or by video or telephone at your election. Either party may elect to have claims of $10,000 or less decided on written submissions alone. If the arbitrator awards you more than our last written settlement offer made before the arbitrator was appointed, we will pay you the greater of the award or $1,000 and will pay your reasonable attorney's fees.

17.6 Class action and jury waiver. YOU AND IVAROS EACH AGREE THAT DISPUTES WILL BE RESOLVED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OF MORE THAN ONE PERSON EXCEPT AS PROVIDED IN SECTION 17.8, AND MAY NOT AWARD RELIEF AFFECTING ANYONE OTHER THAN THE INDIVIDUAL CLAIMANT. YOU AND IVAROS EACH WAIVE ANY RIGHT TO A JURY TRIAL. If the class action waiver is found unenforceable as to a particular claim or request for relief, then that claim or request (and only that claim or request) will be severed and litigated in court under Section 18 after the arbitration of all other claims concludes.

17.7 Public injunctive relief. If applicable law does not permit a waiver of the right to seek public injunctive relief, then any claim for public injunctive relief will be decided by a court under Section 18, and all other claims and remedies will be arbitrated, with the court proceeding stayed pending the outcome of the arbitration.

17.8 Mass arbitration protocol. If 25 or more arbitration demands that raise similar claims and are represented by the same or coordinated counsel are filed against Ivaros within 180 days ("Mass Filing"), the following applies. Counsel for the claimants and for Ivaros will each select 10 demands to proceed as bellwether arbitrations before separate arbitrators; the remaining demands will be held in abeyance and no fees will be due on them until the bellwethers conclude. After the bellwethers are decided, the parties will engage in a single mediation of all remaining demands, with Ivaros paying the mediator. If the mediation does not resolve them, each side may opt out of arbitration for the remaining demands by written notice within 60 days after the mediation, and those demands will proceed in court under Section 18 on an individual basis, with the class action waiver still applying. If neither side opts out, the remaining demands will be arbitrated in batches of no more than 50, each batch administered before a single arbitrator for scheduling and procedural efficiency only, with filing fees charged per batch. Every demand in a batch remains an individual arbitration: the arbitrator must decide each claimant's claim separately on its own facts and evidence, issue a separate award for each claimant, and may not treat the outcome of one demand as binding on another. Nothing in this Section limits any claimant's right to present individual evidence and argument or reduces the relief available to an individual claimant. A court, not an arbitrator, resolves any dispute about this Section. Statutes of limitation are tolled for demands held in abeyance.

17.9 30 day right to opt out. You may opt out of this arbitration agreement by emailing legal@ivarospet.com or mailing a signed notice to the address in Section 17.2 within 30 days after you first agree to these Terms (for example, your first order date or account creation date). Your notice must include your name, address, order or account email, and a clear statement that you want to opt out of arbitration. Opting out will not affect any other part of these Terms and will not affect any prior arbitration agreement you may have accepted. If you opt out, Disputes will be resolved in court under Section 18.

17.10 Changes to this Section. If we change this Section after you agree to these Terms, the change will not apply to a Dispute for which you have already sent a Notice of Dispute. You may reject a change by emailing legal@ivarospet.com within 30 days after it takes effect, in which case the version you last agreed to will continue to apply.

17.11 Survival and severability. This Section survives termination of your relationship with us. Except as stated in Sections 17.6 and 17.7, if any part of this Section is found unenforceable, the rest remains in effect.

18. Governing law and venue

These Terms and any Dispute are governed by the laws of the State of South Dakota and the Federal Arbitration Act, without regard to conflict of law rules, except that consumer protection laws of the state where you live may apply to you to the extent they cannot be waived. Subject to Section 17, any court action must be brought exclusively in the state or federal courts located in Minnehaha County, South Dakota, and you consent to personal jurisdiction there, except that either party may enforce an arbitration award in any court of competent jurisdiction and you may bring a small claims action where you live.

19. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Ivaros and its members, officers, employees, and agents from claims, damages, and expenses (including reasonable attorney's fees) arising from Your Content, your violation of these Terms, or your misuse of the Site or products, including feeding products to any animal other than a dog or contrary to label directions.

The Site may link to or integrate third party services (payment processors, shipping carriers, review platforms, social media). We are not responsible for their content, terms, or privacy practices. Your use of them is at your own risk and subject to their terms.

21. Changes to the Site and these Terms

We may modify the Site, discontinue products, or update these Terms at any time. We will post the updated Terms with a new effective date and, for material changes affecting existing subscribers, will give notice by email at least 30 days before the change takes effect. Your continued use of the Site after the effective date constitutes acceptance, except as provided in Section 17.10. Changes will not apply retroactively to orders already accepted.

22. Termination

We may suspend or terminate your access to the Site or your account at any time for violation of these Terms or for any other lawful reason. Sections that by their nature should survive (including Sections 9, 10, 15 through 19, and 23) survive termination.

23. General

These Terms, together with the policies incorporated by reference, are the entire agreement between you and Ivaros regarding the Site and the Services and supersede any prior agreements. If any provision is held invalid, the remainder remains in effect, subject to Section 17.11. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them to an affiliate or a successor in connection with a merger, acquisition, or sale of assets. We are not liable for delays or failures caused by events beyond our reasonable control. Notices to you may be sent to the email address on your account or order. Headings are for convenience only. "Including" means "including without limitation."

24. California residents

Under California Civil Code § 1789.3, California residents may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952 5210. California residents also have the rights described in the California section of our Privacy Policy.

25. Contact us

Ivaros LLC
3916 N. Potsdam Ave #4118
Sioux Falls, SD 57104
Email: care@ivarospet.com (customer care) | legal@ivarospet.com (legal notices)

Part B: Subscription Terms (Subscribe & Save)

These Subscription Terms apply when you choose a "Subscribe & Save" option on ivarospet.com. They are Part B of our Terms of Service and Store Policies. Please read them; they describe an automatically renewing purchase.

1. What you are agreeing to

When you select Subscribe & Save and complete checkout, you authorize Ivaros LLC to automatically ship the product(s) you selected and charge your payment method at the frequency you selected (every 1, 2, or 3 months) until you cancel. This is a recurring charge that continues until you cancel.

2. Price and discount

Subscription orders receive 20% off the regular one time price of the product shown on the product page at the time of each renewal. Any additional first order promotion (for example, a welcome discount) applies only to your first shipment; renewals are billed at the regular subscription price (regular price less 20%), plus applicable sales tax. Shipping is free on orders of $59 and over, one time or subscription. Under $59, standard shipping is $7. The exact renewal price, frequency, and next charge date are shown on the product page before you add to cart, in your cart, on the checkout page immediately next to the button you click to place your order, in your order confirmation email, and in your subscription portal.

3. Billing and shipping schedule

Your first shipment is charged and shipped when you place your order. Each renewal is charged on the schedule you chose, measured from your first order date, and ships after a successful charge. We will send you an email reminder at least [3] days before each renewal charge so you can skip, change, or cancel before it processes. If a charge fails, we will notify you and retry for up to [7] days; if it still fails, we will pause your subscription.

4. How to cancel (you can cancel at any time)

You may cancel at any time. Cancellation stops future charges and shipments; it does not refund shipments already processed, except as provided in our Refund and Returns Policy (Part C).

Cancel online in one step: log in at ivarospet.com/account, open Manage Subscriptions, and click Cancel subscription. You may also cancel by clicking the Manage or cancel link in any subscription email, or by emailing care@ivarospet.com from the email on your account with the word "Cancel." We will not require you to call, chat, or take any steps beyond those needed to confirm your identity and your choice. If we offer you a discount or an option to pause instead of cancelling, you can decline it and finish cancelling on the same screen. Cancellations are effective immediately for any renewal that has not yet been processed; a renewal that processed before you cancelled will ship.

You can also skip a shipment, change the frequency, swap products, change quantity, update your address or payment method, or pause for up to [3] months in the subscription portal.

5. Changes to price or terms

If we increase the subscription price or make another material change to these Subscription Terms, we will email you at least 30 days before the change takes effect, tell you the new price or term and when it starts, and explain how to cancel. If you do not cancel before the change takes effect, the new price or term will apply to renewals after that date.

6. Annual reminder

At least once every 12 months while your subscription is active, we will email you a reminder that your subscription is still active, the products and price, the frequency of charges, and how to cancel.

7. Your records

Your order confirmation email will restate these Subscription Terms, including price, frequency, the cancellation policy, and how to cancel, so that you can keep a copy. You can view the current terms at any time in your subscription portal.

8. Our right to change or discontinue

We may discontinue a product or the subscription program with 30 days' notice, in which case we will cancel your subscription without penalty. We may cancel a subscription we reasonably believe is fraudulent or in breach of our Terms.

9. Consumer rights

Nothing in these Subscription Terms limits rights you have under the laws of the state where you live, including automatic renewal laws in California, New York, Colorado, Virginia, Minnesota, Utah, Oregon, Vermont, Illinois, and other states. If any provision conflicts with a mandatory requirement of your state's law, that requirement controls.

10. Contact

care@ivarospet.com | Ivaros LLC, 3916 N. Potsdam Ave #4118, Sioux Falls, SD 57104

Part C: Refund and Returns Policy

The Ivaros 30 Day Guarantee

We want your dog to love Ivaros. If you are not satisfied for any reason, contact us at care@ivarospet.com within 30 days of the delivery date of any order and we will refund the product price of that order once the product is returned to us, even if the jar is empty (see How returns work below). We may ask a few questions about your experience so we can learn from it, but your refund does not depend on your answers.

What the Guarantee covers: every product we sell (Daily Hip & Joint Support, Daily Allergy & Itch Support, Daily Probiotic & Gut Support), whether bought individually or in a bundle, one time or on subscription, including subscription renewals. The Guarantee applies to the product price of the returned items.

What it does not cover: shipping charges, which are not refunded; orders older than 30 days from delivery; and products purchased anywhere other than ivarospet.com.

How returns work

To receive a refund under the Guarantee, you must return the product to us with a Return Authorization (RMA) number issued in advance. Email care@ivarospet.com with your order number within the 30 day window; we will email you an RMA number and the return address within 2 business days. Write the RMA number on the outside of the package and ship it within 14 days of receiving the RMA. You are responsible for return shipping costs and for using a trackable method; we are not responsible for returns lost in transit. The refund is issued within 5 to 10 business days after the return is received at our warehouse. Returns shipped without an RMA number, or received more than 14 days after the RMA was issued, cannot be matched to an order and are not refunded. Returned products must be the products we shipped, in their original jars; the jars may be empty.

Subscription renewals

Renewals are covered by the 30 Day Guarantee on the same terms. You can also cancel your subscription at any time before a renewal processes (see our Subscription Terms, Part B).

Damaged, defective, or wrong items

If your order arrives damaged, defective, or is not what you ordered, email care@ivarospet.com within 14 days of delivery with your order number and a photo of the item and the packaging. We will replace the item or refund it at your choice. If we ask you to return a damaged or incorrect item, we will issue an RMA number and cover the cost of that return. Shipping charges on the original order are refunded only if the entire order is refunded for damage or error.

Lost packages

If tracking shows no movement for 7 days or shows delivered and you cannot locate the package after checking with neighbors and your carrier, contact us within 14 days of the expected delivery date and we will reship or refund. See our Shipping Policy (Part D).

How refunds are paid

Refunds go to the original payment method within 5 to 10 business days after approval, depending on your bank. If the original method is no longer available, we will issue store credit or work with you on an alternative.

Abuse

The Guarantee is for genuine customers. We may decline refunds where we reasonably believe the Guarantee is being abused (for example, repeated claims across accounts, addresses, or payment methods, claims on products that were not fed, or resale).

This Policy does not limit any rights you have under the laws of your state that cannot be waived.

How to reach us

care@ivarospet.com | Ivaros LLC, 3916 N. Potsdam Ave #4118, Sioux Falls, SD 57104

Part D: Shipping Policy

Where we ship

We ship to addresses in the United States only, including all 50 states, the District of Columbia, and [Puerto Rico and APO/FPO addresses, if supported by ShipHero]. We do not ship to other countries and cannot accept orders with a non US shipping address. Orders that cannot be shipped will be cancelled and refunded.

Cost

Shipping is free on orders of $59 and over, one time or subscription. Under $59, standard shipping is $7. The shipping charge, if any, is shown in your cart and at checkout before you place your order. [Expedited options, if offered, are priced at checkout.] Shipping to Alaska, Hawaii, and US territories is [subject to the same rates / priced at checkout].

Processing and delivery times

Within the US, standard delivery typically takes 3 to 7 business days from the date you place your order. Delivery times are estimates and may be affected by carrier delays, weather, holidays, and address issues.

Tracking

You will receive a shipping confirmation email with a tracking link when your order ships. Tracking updates may take 24 to 48 hours to appear.

Address accuracy

Please check your shipping address before you place your order. We cannot change an address once an order has been handed to the carrier. If a package is returned to us because of an incorrect or incomplete address, we will contact you to arrange reshipment; a reshipping fee may apply for addresses entered incorrectly.

Lost, stolen, or damaged packages

If your tracking shows "delivered" but you do not have the package, check with household members, neighbors, and your building's mail area, and allow 48 hours since carriers sometimes scan early. If it still has not arrived, contact us within 14 days of the delivery scan. If tracking has not updated for 7 days, contact us. We will file a carrier claim and reship or refund as described in our Refund and Returns Policy (Part C). For packages that arrive damaged, please keep the packaging and send us a photo.

Sales tax

Sales tax is charged where required, based on your shipping address, and shown at checkout.

Contact

care@ivarospet.com

Part E: Reviews and Testimonials Policy

Real reviews from real dog parents are how we earn trust. This Policy explains how we collect and display reviews so that you can rely on them, and it reflects the Federal Trade Commission's Consumer Reviews and Testimonials Rule and Endorsement Guides.

Who can review

Only customers who purchased the product from ivarospet.com are invited to review it. Reviews submitted through our post purchase email are marked Verified Buyer. Reviews left directly on the site by people we cannot match to an order are marked Unverified or are not displayed.

What we never do

  • We do not write, buy, or commission fake reviews, and we do not use AI to generate reviews.
  • We do not ask employees, contractors, family members, or business partners to review our products without disclosing their relationship, and we label any such review "Ivaros team" or "Affiliated."
  • We do not pay for or condition any incentive on a review being positive, on a star rating, or on a review being withheld.
  • We do not remove or hide reviews because they are negative, and we do not threaten or pressure reviewers.
  • We do not display an overall rating that excludes negative reviews.

Incentivized reviews

From time to time we may offer all reviewers the same small thank you (for example, loyalty points or a discount on a future order) regardless of what they say. Any review written after such an offer is labeled Incentivized review where it appears. We also send review request emails after delivery; those emails do not ask for a positive review or filter people toward or away from the review form based on how they feel.

Moderation

Every submitted review is published unless it falls into one of these categories, which we apply the same way to positive and negative reviews:

  • contains profanity, hate speech, threats, harassment, or sexually explicit content;
  • contains personal information about another person (names of non public individuals, phone numbers, addresses);
  • is not about the product or our service (for example, spam, advertising for another company, or a review of a product we do not sell);
  • is duplicative of another review by the same person;
  • makes claims that a product treats, cures, or prevents a disease, or gives medical dosing advice, which we cannot publish for regulatory reasons (we will let the reviewer know and invite a revised version);
  • appears to be fake, submitted by a competitor, or written by someone who did not use the product.

When we withhold a review for one of these reasons, we still count it in our internal quality tracking and we never selectively withhold based on sentiment.

Editing

We do not edit the substance of a review. We may fix obvious typos or shorten a review that we quote in marketing, always keeping the original meaning, and we mark quoted excerpts as excerpts.

Testimonials in our marketing

When we quote a customer in an ad, email, or on our site, it is a real customer's actual words about their actual experience. If the customer received free product or any other compensation, we disclose it next to the quote. Individual results vary, and testimonials are not a promise of what your dog will experience.

Photos and videos

If you upload a photo or video with your review, you confirm that you own it and that anyone appearing in it consented to its use. See Part A, Section 10 above.

Removing your review

You may ask us to remove a review you wrote at any time by emailing care@ivarospet.com.

Report a problem

If you believe a review on our site is fake or violates this Policy, tell us at care@ivarospet.com and we will investigate.

Part F: Mobile Messaging Terms (SMS/MMS)

These Mobile Messaging Terms apply to the Ivaros text message program (the "Program"). By enrolling, you agree to this Part F, the rest of these Terms, and our Privacy Policy.

Program description

The Program sends recurring automated marketing and promotional text messages (SMS and MMS) from Ivaros LLC, including offers, product news, cart reminders, restock alerts, and back in stock notices, and may also send transactional messages such as order, shipping, and subscription updates if you have requested them. Messages may be sent using an automatic telephone dialing system or other automated technology.

You enroll by entering your mobile number and checking the consent box on our website form or popup, by texting a keyword (for example, IVAROS) to [SHORT CODE / TOLL FREE NUMBER], or by checking the consent box at checkout. By doing so you give your express written consent to receive recurring automated marketing text messages from Ivaros at the number you provided. Consent is not a condition of any purchase. You confirm that you are the account holder or have the account holder's permission and are at least 18 years old.

Message frequency

Message frequency varies. You can expect up to [10] marketing messages per month, plus any transactional messages you request. Message and data rates may apply. Check your mobile plan for details.

How to opt out

Reply STOP to any message to cancel at any time. You may also reply with any other reasonable request to stop, such as "unsubscribe," "cancel," "end," "quit," or "opt out," or email care@ivarospet.com with your mobile number. After you opt out, you will receive one final message confirming your opt out, and no further marketing messages. Opting out of marketing texts does not affect transactional texts you have separately requested; to stop those, reply STOP to a transactional message or update your preferences in your account. If you have opted out and want to re enroll, text IVAROS to [SHORT CODE / NUMBER] or sign up again on our website.

Help

Reply HELP to any message or contact care@ivarospet.com for assistance.

Privacy

We use your mobile number and consent record to send the messages you signed up for. We will not share your mobile phone number or your text messaging opt in consent with third parties or affiliates for their marketing purposes. Mobile information is shared only with the service providers that deliver our messages and as required by law. See our Privacy Policy.

Supported carriers and disclaimer

The Program is available on major US carriers, including AT&T, T Mobile, Verizon, and others. Carriers are not liable for delayed or undelivered messages. We are not responsible for delays or failures in message delivery caused by your carrier or device. Messages may not be available on all carriers or devices.

Changes to your number

If you change or deactivate your mobile number, you agree to notify us at care@ivarospet.com or opt out before doing so, so that we do not text a number you no longer control.

Changes to these Terms

We may update these Terms. Continued participation after a change is posted constitutes acceptance. Material changes will be announced by text or email.

Contact

Ivaros LLC, 3916 N. Potsdam Ave #4118, Sioux Falls, SD 57104 | care@ivarospet.com